Secretarial Package

International Language Center Secretarial Package

The Secretarial Package program consists of a core of administrative topics designed to develop basic office skills, including keyboarding, oral and written communication, and basic computer knowledge.

The central objective of the Secretarial Package program is to assist students in development to their fullest potential in preparing for an entry-level office job. Courses are designed to develop good work attitudes and habits, professional behavior pattern, along with basic skill development – all necessary for success in the modern business world.

Duration: 130 Hours
Availability: Subject to Course availability

Computer Subjects - ICDL

Computer Secretarial course includes the following ICDL Modules:

Computer Essentials

This module sets out essential concepts and skills relating to the use of devices, file creation and management, networks, and data security.

Download the Computer Essentials Module  Syllabus (PDF)

Download Computer Essentials Module Datasheet (PDF)

Online Essentials

This module sets out essential concepts and skills relating to web browsing, effective information search, online communication and e-mail. 

Download the Online Essentials Module Syllabus (PDF)

Download Online Essentials Module Datasheet (PDF)

Word Processing

This module allows candidates to demonstrate the ability to use a word processing application to accomplish everyday tasks associated with creating, formatting, and finishing small-sized word processing documents, such as letters and other everyday documents.

Download the Word Processing Module Syllabus (PDF)

Download Word Processing Module Datasheet (PDF)


This module allows candidates to understand the concept of spreadsheets and to demonstrate an ability to use a spreadsheet to produce accurate work outputs.

Download the Spreadsheets Module Syllabus (PDF)

Download Spreadsheets Module Datasheet (PDF)

Using Databases

This module allows candidates to understand the concept of a database and demonstrate competence in using a database.

Download the Using Databases Module Syllabus (PDF)

Download Using Databases Module Datasheet (PDF)


This module allows candidates to understand the concept and to demonstrate competence in using presentation software.

Download the Presentation Module Syllabus (PDF)

Download Presentation Module Datasheet (PDF)

Online Collaboration

This module sets out concepts and skills relating to the setup and use of online collaborative tools, such as storage, productivity applications, calendars, social media, web meetings, learning environments, and mobile technology.

Download the Online Collaboration Module Syllabus (PDF)

Download Online Collaboration Module Datasheet (PDF)


Secretarial and Typing Subject

Arabic and English Typing

Typing goals from 30 to 60 words per minute

Business Office Procedures

  • Business Terminologies
  • Business Organization
  • Management Process

Secretarial Skills

  • Secretarial Duties and Responsibilities
  • Office Etiquette
  • Time Management
  • Filing and Indexing
  • Telephone Techniques
  • Interpersonal Communication
  • Office Calculation

Business Correspondence

  • Arabic and English Business Letters
  • Memorandum
  • Inquiries
  • Quotations
  • Sales Letters
  • Counter Proposal
  • Orders
  • Dispatch, Packing and Transport
  • Payment and Reminders
  • Complaints
  • Arabic and English Social Letters
  • Appointments and Travel Arrangements
  • Invitations: Accepting and Declining
  • Application and Recommendation
  • Minutes Writing

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